Errund Property Protection Insurance

We are here for you when accidents happen. We understand that honest mistakes do happen and we are committed to protecting your property. Therefore, we offer you the Errund Property Protection Insurance.

What is the Errund Property Protection Insurance?

Our incidence rate is 0.1%. This means there’s only 1 incident per 1,000 cleanings. While property damages are rare, we understand that you may need protection and a peace of mind.

Therefore, all cleanings after March 9, 2017 will be covered by the Errund Property Protection Insurance which will protect you against eligible damages to your properties caused by an Errund professional during an eligible cleaning.

What is an eligible damage?

An eligible damage is one that is caused by an Errund professional by accident during the course of cleaning according to our checklist. We do not cover any damages due to cleaning outside the scope of our checklist.

An example would be when a cleaning professional accidentally break the glass shelf while cleaning the inside of your refrigerator.

What is an eligible cleaning?

An eligible cleaning is defined as a cleaning that was booked through and took place after March 9, 2017, and complies with our recommended duration of cleaning.

What is the coverage amount?

Currently, we cap the claim limit to $200 due to past reported damages and we found the amount to be satisfactory for your need. We anticipate raising the claim limit in the near future.

How do you make a claim?

To file a claim, compile as much documentation as possible and email them to Useful documentation and information that will help process your payment request as quickly as possible include:

  • photographs of the damage being claimed
  • receipts or some alternative evidence of the accurate fair market value or report cost
  • proof of ownership
  • any other documentation that you feel will be helpful to processing your request

What is not covered?

The Errund Property Protection Insurance should not be considered as a replacement or stand-in for homeowners, renters and office insurance. The Property Protection Insurance does not cover:

  • theft (this is often covered by renters’, homeowners’ and office’s insurance)
  • cash, securities, and jewelries
  • pets
  • personal liability
  • health issues
  • injuries

Refer to the official insurance policy here. Read also about our Satisfaction Guarantee.

Errund Satisfaction Guarantee

Errund connects you to quality, background-checked cleaning and home service professionals. Our professionals strive to provide you 100% satisfaction, yet they are not perfect. So while we have a no refund policy, we have the Errund Satisfaction Guarantee instead to ensure you are satisfied and have a peace of mind when you make a booking.

Errund Satisfaction Guarantee:

We will send a cleaning professional back (the same person or someone else) to touch up the imperfectly cleaned areas for free if you satisfy two conditions:

1. You book our recommended hours or more.

This is to ensure that our cleaning professionals have enough time to clean your home according to our checklist. A cleaning professional can’t clean a 2 bedroom and 2 bathroom apartment well if you only give the professional 2.5 hours to do so even though we recommend that you book 4.5 hours.

2. You inform us of the imperfect cleaning within 48 hours of your cleaning by sending an email to Your email must include pictures of the imperfect areas and the pictures must visibly show what are imperfect and how you want them better cleaned.

This is to ensure that our cleaning professional can fix the imperfectly cleaned areas quickly and not let more dirt and dust settle. At the same time, the pictures will let the returning professional know exactly what to clean and how to clean so that you are satisfied with the end result.

Let us know what you think about the Errund Satisfaction Guarantee and how we can make it better.

March 2017 Update: Read more about our extra protection for you: Errund Property Protection Insurance.