Errund connects you to quality, background-checked cleaning and home service professionals. Our professionals strive to provide you 100% satisfaction, yet they are not perfect. So while we have a no refund policy, we have the Errund Satisfaction Guarantee instead to ensure you are satisfied and have a peace of mind when you make a booking.
Errund Satisfaction Guarantee:
We will send a cleaning professional back (the same person or someone else) to touch up the imperfectly cleaned areas for free if you satisfy two conditions:
1. You book our recommended hours or more.
This is to ensure that our cleaning professionals have enough time to clean your home according to our checklist. A cleaning professional can’t clean a 2 bedroom and 2 bathroom apartment well if you only give the professional 2.5 hours to do so even though we recommend that you book 4.5 hours.
2. You inform us of the imperfect cleaning within 48 hours of your cleaning by sending an email to support@errund.com. Your email must include pictures of the imperfect areas and the pictures must visibly show what are imperfect and how you want them better cleaned.
This is to ensure that our cleaning professional can fix the imperfectly cleaned areas quickly and not let more dirt and dust settle. At the same time, the pictures will let the returning professional know exactly what to clean and how to clean so that you are satisfied with the end result.
Let us know what you think about the Errund Satisfaction Guarantee and how we can make it better.
March 2017 Update: Read more about our extra protection for you: Errund Property Protection Insurance.